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Support and Maintenance

As S2M clients, you benefit from a support service that is available 24 x 7 x 365, and that guarantees:

  • several channels of communication: telephone, e-mail, extranet, etc.
  • responsiveness that takes account of and that resolves your incidents. Responsiveness that is measured and monitored in accordance with service-level agreements (SLAs)
  • weekly activity reporting
  • incident management in accordance with the CMMI Dev Level 4 standard.