Support and Maintenance
As S2M clients, you benefit from a support service that is available 24 x 7 x 365, and that guarantees:
- several channels of communication: telephone, e-mail, extranet, etc.
- responsiveness that takes account of and that resolves your incidents. Responsiveness that is measured and monitored in accordance with service-level agreements (SLAs)
- weekly activity reporting
- incident management in accordance with the CMMI Dev Level 4 standard.