Each year, almost 6 million cards are personalised at our production centre, which is fully secure and certified to international standards, and which has an annual capacity of 16 million cards.
Thanks to its experience and organisation, S2M’s production unit guarantees its clients:
- full outsourcing and a guaranteed secure production process for their payment methods
- a wide choice of technologies and supports, as well as full client support (choice of tailored chips, help with designing visuals, innovative finishes, etc.)
- short deadlines for manufacturing and routeing
- tariff offers that are flexible and highly competitive.
The card-personalisation process is as follows:
- Our commitments for client satisfaction Open or Close
In order to satisfy our clients’ expectations, we work to fulfil obligations that are strong in matters of:
- putting in place processing processes that are tailored to each client and product (specific checks, procedures, operational modes, best practices, etc.)
- increased responsiveness in processing requests from our clients
- meeting contractual deadlines (SLA)
- speed and security thanks to tailored organisation
- a technological watch and client relations that guarantee innovative offers and continuous improvement in our provision of service.
- Card types Open or Close
S2M offers a wide range of cards that works with several technologies.
- Services that combine innovation and added value Open or Close
Instant card issuing: speed and security
In an extremely competitive environment, speed and innovation are keywords to capture the loyalty of card users. S2M offers its clients the opportunity to issued those cards remotely or instantly for the benefit of their institutions (banking establishments, financial establishments, etc.) Thanks to that procedure, which is swiftly implemented, personalised cards are printed directly on the client’s site in just a few minutes and in a fully secure manner, meaning that clients can avoid despatch times, which can be long and costly.
Extranet: transparency and customer focus
A secure extranet is made available to our clients so that that they can follow, in real time, the progress of their processing. The extranet also offers them all production statistics (volumes, deadlines, etc.) inherent in their orders. Thanks to that powerful tool, our clients can give us feedback, make suggestions, make complaints, etc.
VIP client processing: adaptability and flexibility
Express processing, the cardholder’s photograph printed in colour, insertion in a case, adding a supporting letter, personalised despatch, etc. are some of the services offered for VIP beneficiaries of financial institutions.
Packaging: differentiation and choice
S2M has developed a standard range of packaging that can be easily personalised based on its clients’ specific needs. S2M’s objective is to help its clients reinforce their brand image and promote their goods and services. Clients are offered a wide range of supports for card packaging (cardboard, plastic, wood, and metal).
Delivery to a branch: freedom and accessibility
Within Morocco and thanks to its close collaboration with the postal services, S2M offers the option of managing the logistics of delivering cards to branches. In that way, S2M’s clients are freed from distribution constraints. International despatches are carried out using DHL, Aramex, or FedEx, depending on the frequency that is most closely tailored to needs (daily, weekly, monthly, etc.)
PIN mailer: reliability and interactivity
Generating, printing, enveloping, and posting confidential codes (PIN Mailers) are done in compliance with international standards of security and confidentiality. However, it should be noted that S2M also offers its clients (financial institutions, telecoms operators, etc.) a swift, interactive method of receiving their PINs by using a mobile telephone (PIN by SMS).